At shop.SPinturaArt.com, we strive to provide a seamless shopping experience from start to finish. However, we understand that sometimes, orders may need to be modified or cancelled. Please review our cancellation policy below to ensure a smooth process.
Order Cancellation
Pre-Dispatch Cancellation: You can cancel your order anytime before it is dispatched. To do so, please contact us at shop@spinturaart.com or via our live chat support. We will confirm your cancellation and issue a full refund to the original payment method.
Post-Dispatch Cancellation: Once your order has been dispatched, cancellations will not be accepted. In such cases, you may still proceed with a return request once the product is delivered, as per our Return and Refund Policy.
Custom/Personalized Orders
Please note that custom-made or personalized items are non-cancellable after the order has been placed, as these items are specially created according to your specifications.
Cancellation by SPinturaArt
We reserve the right to cancel orders in the following situations:
- Out-of-stock products: If an item becomes unavailable after you’ve placed an order, we will notify you and offer a full refund or suggest an alternative.
- Incomplete or inaccurate information: If the shipping details provided are incorrect or incomplete, we may cancel your order if we are unable to verify the correct information.
- Fraudulent activities: In the case of suspected fraud or misuse of our services, we reserve the right to cancel orders and take appropriate action.
Refund for Cancelled Orders
- For successfully cancelled orders, refunds will be processed within 7-10 business days to the original method of payment.
- Refund times may vary depending on your bank or payment provider.
How to Cancel Your Order
To cancel your order, contact our customer support team via email at shop@spinturaart.com or use the live chat option on our website. Please provide your order number and the reason for cancellation to help us process your request efficiently.
shop.SPinturaArt.com is committed to offering a hassle-free experience. If you have any questions about our cancellation policy, feel free to reach out to our support team.