Refund and Returns Policy

7-Days Return and Refund Policy

At shop.SPinturaArt.com, your satisfaction is our priority. We offer a 7-day return and refund policy to ensure your peace of mind. Please review the following information for a seamless return process:

Eligibility: To qualify for a return and refund, the item must be unused, in its original condition, and in the original packaging. Personalized or custom-made items may have specific eligibility criteria, so please refer to the product description or contact our customer support for clarification.

Initiating a Return: Contact our customer support within 7 days of receiving the product through shop@spinturaart.com or the live chat option on our Contact Us page. Provide order details and the reason for return. Supporting documents or photographs may be requested.

Return Process: Once your return request is approved, you’ll receive a return shipping address. Ensure the item is securely packaged to prevent damage during transit. Use a trackable shipping method and include the original invoice or proof of purchase.

Refund: Upon receiving and verifying the returned item, we’ll initiate the refund to the original payment method. Please allow up to 7 business days for the refund to reflect in your account. Refund amounts may exclude initial shipping or handling charges. Coupon discounts or promotional codes used are non-refundable.

Exchanges: We do not offer direct exchanges. If you wish to exchange, follow the return process for a refund and place a new order.

Non-Returnable Items: Certain items, like art supplies, opened paints, and brushes, are non-returnable for hygiene or safety reasons. Contact customer support for clarification before initiating a return.

Damaged or Defective Items: For damaged or defective items, contact customer support immediately. We’ll arrange a return or replacement at no extra cost.

Additional Information:

• Size discrepancies require images of the product along with size measurements for our production team’s review.
• Carefully unbox packages; damage caused while opening may affect refund eligibility without an unpacking video or images.
• If the package was damaged on receipt, note it in the courier’s remark while signing for quicker refund processing.

For further assistance, contact our customer support. Please note that this policy is subject to change, and the version at the time of your purchase applies.

At SPinturaArt, we strive to provide high-quality products and exceptional service. While we accept returns and replacements for specific issues, we encourage customers to review the following policy for clarity on what is covered:

1. Faulty Products:

SPinturaArt will review claims for faulty products, such as those with a hole, defective materials, or a print error. If you receive a faulty product, please contact us within 7 days of delivery.

2. Damaged, Misprinted, or Broken Products:

For damaged, misprinted, or broken products, customers can submit a claim request within 7 days of receiving the item. Please ensure to provide photos or other supporting documentation for a smoother process.

3. Incorrect Addresses:

SPinturaArt is not responsible for lost or misdirected packages resulting from incorrectly provided addresses. Please ensure your shipping details are correct before completing your order.

4. Size Exchanges or General Returns:

Unfortunately, SPinturaArt does not offer refunds for general returns or size exchanges. These types of orders must be resubmitted, and customers will be responsible for the costs of placing a new order.

5. Returned to Origin (RTO):

If an order is returned to origin (RTO) due to an unserviceable pin code or incorrect address, SPinturaArt will not issue refunds for these orders. Customers will need to provide an updated address for reshipping.

International Shipping:

We partner with reliable couriers like FedEx, DHL, and Aramex for international shipments. Orders are typically delivered within 6–12 working days from dispatch.

How to Submit a Return or Refund Request:

• Step 1: Contact our customer support at shop@spinturaart.com or through the live chat option on our Contact Us page within 7 days of receiving your item.
• Step 2: Provide your order number, a detailed description of the issue, and supporting documents or images.
• Step 3: Our team will review your request and provide further instructions on returns or replacements if approved.